The first free zone of the world dedicated to the outsourcing industry, Dubai Outsource Zone (DOZ), is a member of TECOM Investments. DOZ offers a comprehensive base for both captive and third-party outsourcing operations. Basic as well as high end services for finance, accounting, IT, payroll processing, engineering, R&D and design can be offered from DOZ.
DOZ also offers business continuity solutions, functioning as off-shore disaster recovery facilities. DOZ can handle clients from across the globe using the custom-built facilities. These facilities include the most modern telecom infrastructure, excellent office space, integrated building and facilities management services, which enable efficient operations.
The communications service package includes reliable high-bandwidth connectivity, IP telephony, automatic call distribution (ACD), interactive voice response (IVR) and predictive dialing systems. DOZ has satellite communication as well as technical and infrastructure support. All these services are offered in a plug-and-play infrastructure enabling operations to start quickly with minimal upfront investment. There is enough redundancy built into the system with adequate failovers.
Dubai Outsource Zone aims to become the leading outsourcing destination in MENA, and one of the top 10 in the world. Dubai Outsource Zone will be a low-risk and low total cost of ownership (TCO) destination for companies in outsourcing business..
DOZ aims to attract businesses and people to offer mission-critical business services for both captive as well as outsourced operations.
An independent survey comparing the global outsourcing destinations ahs ranked DOZ as #3.
DOZ offers many financial benefits to investors, including 100 % exemption from corporate, personal taxes and customs duties for a minimum of 50 years. Investors can also have 100% business ownership and also lease land for up to 50 years to set up their own facilities. The Zone also offers 100% repatriation on capital and profits and has no currency restrictions.
DOZ offers state of the art Infrastructure, suitable for BPO and ITeS companies.
DOZ has a highly advanced telecommunication and technology infrastructure. This comes along with the modern buildings and office spaces set up within the zone.
DOZ is located in Dubai, which has always attracted skilled knowledge workers from the neighboring countries with abundant talent. A Location Assessment Study conducted by AT Kearney ranked it among the top three offshore destinations in the world.
Licensing and Incorporation of a new business in DOZ has been made simple, easy and quick. DOZ has an immigration service, turning around visas in 24 hours, which greatly helps the investors to hire staff and ramp up quickly. A single-window facility helps the companies in obtaining all government approvals and services including trade licenses, visas, work permits and telecommunication services.
DOZ provides the investors a scalable and state-of-the-art technology platform, which can be customized. This enables companies to start operations with minimal infrastructure investment. The entire facility is made into a plug and play zone.
DOZ operates under a strong and transparent regulatory framework. It is a one-stop-shop for business support services, aiming to free customers from operational issues. This enables the investors to focus on their core business processes.
DOZ is an initiative of Dubai Internet City, evolving into a dynamic outsourcing community of over 1000 ICT companies. The key sectors are Software Development, Business Services, Web Based & e-Commerce, Consultancy, Sales & Marketing and Back Office Operations.